Personal Data Processing Policy

This Personal Data Processing Policy explains what personal data Kisel Buro processes, why it is used, how it is protected, when it may be shared, and what rights users of https://kiselburo.com have.
By using the website, submitting forms, or contacting Kisel Buro by email, Telegram, WhatsApp, or other communication channels, the user confirms that they have read this Policy and understand how their personal data is processed.

Kisel Buro may process personal data that users voluntarily provide through website forms, email, Telegram, WhatsApp, or other communication channels, including:

• name;
• email address;
• phone number;
• username or profile link in a messenger;
• preferred contact method;
• selected service;
• information about a project, task, business, or request;
• comments and messages submitted by the user;
• technical data about website interactions, if collected through cookies, analytics, or other connected services.

Kisel Buro does not request special categories of personal data, such as health information, political opinions, religious beliefs, biometric data, or other sensitive information. If a user voluntarily includes such information in a message, it is processed only to the extent necessary to respond to the request.

Personal data is processed for the following purposes:

• receiving and handling requests;
• contacting the user in response to their inquiry;
• discussing a project, service, cost, timeline, and next steps;
• preparing a consultation, proposal, or preliminary estimate;
• managing client communication;
• fulfilling agreed arrangements if cooperation begins;
• keeping internal records of requests;
• improving the website, forms, communication, and service quality;
• analyzing website and advertising channel performance;
• complying with legal requirements;
• protecting the legitimate interests of the website owner.

Personal data is processed based on the user’s voluntary consent provided when submitting a form, as well as to take steps at the user’s request before possible cooperation begins.
If cooperation begins, some data may also be processed to fulfill agreed arrangements, maintain communication, prepare documents, keep records, and protect the legitimate interests of the parties.

Kisel Buro may perform the following actions with personal data:

• collection;
• receipt;
• recording;
• organization;
• storage;
• correction and updating;
• use;
• transfer to services necessary for website operation and request processing;
• restriction of processing;
• anonymization;
• deletion.

Processing may be carried out both automatically and manually.

Kisel Buro does not sell users’ personal data and does not provide it to third parties for their independent use.
However, data may be transferred or made available to services used for website operation, request processing, and user communication, including:

• Tilda;
• email services;
• Telegram and WhatsApp;
• CRM systems, if used;
• Google Analytics, Google Tag Manager, and other analytics services;
• hosting providers;
• technical services that support website operation.

Such transfer is limited to what is necessary for website operation, request processing, communication with the user, and service delivery.

Some services used by the website may store or process data outside the user’s country of residence, including in the European Economic Area, the United States, or other jurisdictions.
Such transfers may take place under the terms of the relevant services and applicable data protection mechanisms.

Personal data is stored no longer than necessary for the purposes for which it was collected.
In general, data is stored for the period needed to process a request, communicate with the user, fulfill agreed arrangements, maintain internal records, and protect the legitimate interests of the website owner.
The user may request deletion of their data unless further storage is required by law, for fulfilling agreed arrangements, or for protecting legitimate interests.

Kisel Buro takes reasonable organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, loss, or destruction.
Such measures may include:

• limiting access to data;
• using secure accounts and passwords;
• storing data in services with their own security mechanisms;
• using a secure website connection;
• controlling access to forms, requests, email, and work services;
• deleting data when it is no longer needed for processing purposes.

At the same time, data transmission over the internet cannot be completely secure. Kisel Buro takes reasonable protective measures but cannot guarantee full protection against all risks beyond the reasonable control of the website owner.

The website may use cookies and similar technologies to ensure proper website operation, analyze traffic, improve user experience, and evaluate the effectiveness of advertising channels.
The website may use analytics services, including Google Analytics and Google Tag Manager. These services may collect technical data about website visits, such as IP address, device type, browser, visited pages, website actions, and other technical parameters.
The user can restrict or disable cookies in their browser settings. Some website functions may not work properly if cookies are disabled.

The user has the right to:

• receive information about what personal data is being processed;
• request access to their personal data;
• request correction of inaccurate data;
• request deletion of data;
• restrict data processing;
• withdraw consent to data processing;
• object to processing where provided by law;
• file a complaint with a competent data protection authority.

To exercise these rights, the user can send a request to: kiselburo.digital@gmail.com

The user may withdraw consent to personal data processing at any time by sending a request to:
kiselburo.digital@gmail.com
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
After receiving the request, the data will be deleted or processing will be stopped unless further storage is required by law, for fulfilling agreed arrangements, or for protecting the legitimate interests of the website owner.

Kisel Buro may update this Policy if the website, forms, services used, data processing procedures, or legal requirements change.
The current version of the Policy is always published on the website.
Last updated: September 21, 2026